Shipping policy

General Shipping Policy

Orders are typically processed within 5–7 business days, excluding weekends and holidays.

Orders may be placed at any time. We generally ship orders once or twice per week, depending on order volume and availability.

Please double-check your shipping address, apartment/unit number, and contact information before submitting your order. Address corrections must be requested within 24 hours of purchase. After that time, changes cannot be guaranteed.

Estimated delivery dates shown at checkout or in automated emails are estimates only and are not guaranteed. Once your order ships, please use the tracking information provided for the most accurate delivery updates

Perishable Food & Seafood Shipping

All perishable seafood orders are shipped Wednesdays only via Next Day Air with dry ice.

To be considered for that week’s Wednesday shipment, orders must be placed by Tuesday at 12:00 PM. Orders placed after the cutoff may move to the following Wednesday.

Perishable orders cannot be shipped to P.O. boxes. A valid physical street address is required.

All perishable shipments require signature confirmation. Someone must be available at the delivery address to receive and sign for the package.

We guarantee that perishable orders will be shipped using a Next Day Air service. Once the package is accepted by the carrier, actual delivery timing is subject to the carrier’s service conditions, weather, delays, address accuracy, and successful signature delivery.

Customers are responsible for monitoring tracking and being available to receive the shipment.